GREENSHADES SUPPORT

Your HR department configures the exact web address which will usually look something like example.greenemployee.com. You can go to greenemployee.com and search for your company there (select ‘Need Help?’ under the search bar there for more company search information), if you cannot find it by searching you may reach out to your HR department for the address.
‍

On the sign-in screen, choose ‘Reset your Password’ and follow onscreen instructions to set up a new password.

If you’re still able to sign into Green Employee using the previous email address, go to Account Settings (the gear icon on top-right of the screen), choose the ‘Security Settings’ tab, and select ‘Change Account Email Address’.

If you are unable to sign in with the previous address to make this update yourself, your HR department will be able to assist in updating your email address.

Yes, in Account Settings (the gear icon on top-right of the screen), choose the ‘Notifications’ tab. Here you will find a variety of notifications you may enable or disable. If there is another email address besides your company email by which you would prefer to be notified, you may set that up on this screen as well.
‍

Yes, the best way to do so is using the Green Employee app.
‍

For any further assistance you will want to reach out to your HR department.

First make sure they're a contact on https://go.greenshades.com/ then go to your workspace's Administrative Access Settings and add them under the Access Control tab.
‍

On the GreenshadesOnline login page, select ‘Reset Password’. Follow the onscreen steps and you will be able to set up a new password.

The employee’s email address has likely already been imported or added to their profile on GreenshadesOnline, so they don’t need to create an account. Have them choose ‘Reset Your Password’ option and they should be able to complete their account setup.

It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.
‍

Yes, but you must be a Year End Form client.

To do this navigate to Settings > Access Settings > Administrator Access.

For the Greenshades Online Access section, choose ‘Limited Administrator’ with access to ‘No Modules’ and ‘No Employees’.

For the Year-End Forms Access section, choose which form types the administrator should have access to, and click ‘Save’.
‍

Branch allows your employees to create a digital direct deposit bank account with Branch debit card in a seamless manner. Branch account information will flow to Greenshades as a new direct deposit enrollment and will be treated like any other direct deposit enrollment for the purposes of payroll and ACH.

With no work or setup from an admin, employees can click “Get Started today” right from their Green Employee home page.

If the employee can sign in, they can go to their Account Settings and change it under the Security Settings tab to change their email.

If they cannot, you can go to the Login page under their employee profile and disconnect their account; this will let them recreate it using the new email address. You can also go to the "Manage Employees" in your Employee Access Settings and change it there.

If you have not already, please run a sync to pull this employee from your accounting package.

Verify that the employee's information the account setup is asking for is in their employee profile. That error occurs when it is missing or incorrect.

It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.

Please go to https://go.greenshades.com/ and select "Log Into MyGreenshades". Sign in and your product key will be on the first page.