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until Jan 31 when Year-End Forms are due.  Are you prepared? Find out Now

GREENSHADES SUPPORT

How to contact us, our holiday hours, and some general support questions to get you started - Greenshades Support is here for you.
Frequently Asked Questions
Need more help? Contact us down below.
Where do I go to sign in and view my paystub?
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Your HR department configures the exact web address which will usually look something like example.greenemployee.com. You can go to greenemployee.com and search for your company there (select ‘Need Help?’ under the search bar there for more company search information), if you cannot find it by searching you may reach out to your HR department for the address.

I forgot my password. What do I do?
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On the sign-in screen, choose ‘Reset your Password’ and follow onscreen instructions to set up a new password.

I use my email address to sign in but my email address has changed. How do I update it?
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If you’re still able to sign into GreenEmployee using the previous email address, go to Account Settings (the gear icon on top-right of the screen), choose the ‘Security Settings’ tab, and select ‘Change Account Email Address’.

If you are unable to sign in with the previous address to make this update yourself, your HR department will be able to assist in updating your email address.

Can I change which email notifications I receive?
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Yes, in Account Settings (the gear icon on top-right of the screen), choose the ‘Notifications’ tab. Here you will find a variety of notifications you may enable or disable. If there is another email address besides your company email by which you would prefer to be notified, you may set that up on this screen as well.

Can I log into GreenEmployee on my phone?
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Yes, the best way to do so is using the GreenEmployee app.

Who can I call for assistance getting logged in?
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For any further assistance you will want to reach out to your HR department.

How can I add a new administrator to my workspace?
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First make sure they're a contact on https://go.greenshades.com/ then go to your workspace's Administrative Access Settings and add them under the Access Control tab.

I forgot my password. What do I do?
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On the GreenshadesOnline login page, select ‘Reset Password’. Follow the onscreen steps and you will be able to set up a new password.

Why is my employee being told their email is already in use when creating an account?
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The employee’s email address has likely already been imported or added to their profile on GreenshadesOnline, so they don’t need to create an account. Have them choose ‘Reset Your Password’ option and they should be able to complete their account setup.

My employee is "Locked Out" but the Login Page in their profile says they aren't.
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It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.

Can I set up an administrator to only work with Year End Forms?
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Yes, but you must be a Year End Form client.

To do this navigate to Settings > Access Settings > Administrator Access.

For the Greenshades Online Access section, choose ‘Limited Administrator’ with access to ‘No Modules’ and ‘No Employees’.

For the Year-End Forms Access section, choose which form types the administrator should have access to, and click ‘Save’.

What is Branch?
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Branch allows your employees to create a digital direct deposit bank account with Branch debit card in a seamless manner. Branch account information will flow to Greenshades as a new direct deposit enrollment and will be treated like any other direct deposit enrollment for the purposes of payroll and ACH.

With no work or setup from an admin, employees can click “Get Started today” right from their Green Employee home page.

My employee has a new email address to sign in with. How can I change it?
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If the employee can sign in, they can go to their Account Settings and change it under the Security Settings tab to change their email.

If they cannot, you can go to the Login page under their employee profile and disconnect their account; this will let them recreate it using the new email address. You can also go to the "Manage Employees" in your Employee Access Settings and change it there.

Why is my newly added employee in my accounting package not showing on the site?
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If you have not already, please run a sync to pull this employee from your accounting package.

My employee is told their information could not be found when creating their account.
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Verify that the employee's information the account setup is asking for is in their employee profile. That error occurs when it is missing or incorrect.

My employee is being asked to provide answers to security questions that they never filled out.
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It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.

Where can I find my product registration key?
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Please go to https://go.greenshades.com/ and select "Log Into MyGreenshades". Sign in and your product key will be on the first page.

Support Services & Hours of Operation
Greenshades is a leader in Payroll & HR for a reason. With 20 years of experience and expertise, our team is here to help! Need product support? Contact us by phone or email using the links below.
Standard Support Hours
If you send an email or leave a voice mail, someone from our support team will contact you as soon as possible on the next business day.
Monday – Friday from 9 AM – 6 PM Eastern Time.
Extended Support Hours
During the last five business days of any major tax filing deadline, our live support hours are extended to ensure you have the help you need.
Monday – Friday from 8 AM – 8 PM Eastern Time.
Holiday Schedule (Office Closed)
Memorial Day
Monday, May 30, 2022
Independence Day
Monday, July 4, 2022
Labor Day
Monday, September 5, 2022
Thanksgiving Break
Thurs/Fri, November 24-25, 2022
Christmas Day
Monday, December 25, 2022
New Year’s Day
Monday, January 1, 2023
Do you have a question for our support team?
Fill out the form below and our support staff will get back with you shortly. In the mean time, if you still have questions, please review our frequently asked questions down below.
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