GREENSHADES SUPPORT

How to contact us, our holiday hours, and some general support questions to get you started - Greenshades Support is here for you.
Frequently Asked Questions
Need more help? Contact us down below.
Why is my newly added employee in my accounting package not showing on the site?
If you have not already, please run a sync to pull this employee from your accounting package.
My employee is told their information could not be found when creating their account.
Verify that the employee's information the account setup is asking for is in their employee profile. That error occurs when it is missing or incorrect.
My employee is being asked to provide answers to security questions that they never filled out.
It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.
My employee is being told they are "Locked Out" but the Login Page in their profile says they aren't.
It sounds like the employee is trying to access the Administrative site and not the Employee site. Please have them go to https://go.greenemployee.com and search for their company or provide them the direct URL from your Employee Access Settings.
Why is my employee being told their email is already in use when creating an account?
This generally occurs when the employee's email address is already in their employee profile information's Email field. Have them reset their password and they should be able to complete their account setup.
My employee has a new email address to sign in with. How can I change it for them?
There are a few ways: If the employee can sign in, they can go to their Account Settings and change it under the Security Settings tab to change their email. If they cannot, you can go to the Login page under their employee profile and Disconnect their account; this will let them recreate it using the new email address. You can also go to the "Manage Employees" in your Employee Access Settings and change it there.
Where can I find my product registration key?
Please go to https://go.greenshades.com/ and select "Log Into MyGreenshades". Sign in and your product key will be on the first page.
How can I add a new administrator to my workspace?
First make sure they're a contact on https://go.greenshades.com/ then go to your workspace's Administrative Access Settings and add them under the Access Control tab.
Support Services & Hours of Operation
Greenshades is a leader in Payroll & HR for a reason. With 20 years of experience and expertise, our team is here to help! Need product support? Contact us by phone or email using the links below.
Standard Support Hours
If you send an email or leave a voice mail, someone from or support team will contact you as soon as possible on the next business day.
Monday – Friday from 9 AM – 6 PM Eastern Time.
Extended Support Hours
During the last five business days of any major tax filing deadline, our live support hours are extended to ensure you have the help you need.
Monday – Friday from 8 AM – 8 PM Eastern Time.
Holiday Schedule (Office Closed)
Memorial Day
Monday, May 30, 2022
Independence Day
Monday, July 4, 2022
Labor Day
Monday, September 5, 2022
Thanksgiving Break
Thurs/Fri, November 24-25, 2022
Christmas Day
Monday, December 25, 2022
New Year’s Day
Monday, January 1, 2023
Do you have a question for our support team?
Fill out the form below and our support staff will get back with you shortly. In the mean time, if you still have questions, please review our frequently asked questions down below.
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