Greenshades Support
Support when you need it
Select the option that fits — we'll get you where you need to go.
Sign in to your account
View pay stubs and tax forms, and update your personal info.
Support
Frequently asked questions
Use the sign-in button above. If your company has set up single sign-on, you may be redirected to your company's login page first.
On the sign-in screen, select "Reset your password" and follow the on-screen steps. If your email address has changed, reach out to your HR department for help.
Your HR or payroll department. Greenshades doesn't have access to individual employee accounts — your employer manages those directly.
Sign in to your dashboard
Manage payroll, employees, and company settings.
Support
Frequently asked questions
The Support Portal is the best way to submit, manage, and track your requests. You can also reach our team by phone at 888-255-3815 x2 during standard support hours.
First, make sure the person is a contact in your Greenshades account. Then go to your workspace's Administrative Access Settings and add them under the Access Control tab.
Log in to your account in the Support Portal to check the status of any open request.
Their email was likely already added to their profile in Greenshades Online — which means they don't need to create a new account. Have them select "Reset your password" to complete account setup.
More information
Support hours and contact
Our team is available Monday through Friday, 9 AM – 6 PM Eastern Time. During the last five business days before major tax filing deadlines, we extend live support hours to 8 AM – 8 PM Eastern Time.
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Please note: We are closed on all major federal holidays.
Reach us by phone at 888-255-3815 x2, or submit a case through the Support Portal.
